Voucher Terms and Conditions

1. Voucher is a document entitling its holder to use services and products offered by Ambasada Urody, according to the value and scope indicated on the Voucher and the applicable price list.

2. The purchase and/or use of the Voucher constitutes acceptance of these Regulations.

1. Vouchers can be of the following types:

   • Value-based - a specified monetary value to be used for services or products,

   • Service-specific - covering specific treatments or treatment packages.

2. A Voucher can be:

   • Named - assigned to a specific person,

   • Bearer - for redemption by the person presenting it.

3. Validity period of the Voucher:

   • A Voucher for single treatment or treatment package is valid for 3 full months from the end of the month of purchase.

   • A Voucher for treatment series is valid for 6 full months from the end of the month of purchase.

4. Upon expiration of the Voucher's validity period, it becomes invalid, and any unused treatments expire without the right to a refund or extension.

1. When converting a service Voucher to a value-based Voucher, the value of the value-based Voucher is determined based on the amount actually paid by the Buyer, regardless of the promotional, standard, or catalog price of the service on the day of purchase.

2. A Voucher can be used for:

   • all services offered by Ambasada Urody, including treatments performed by a doctor,

   • purchase of cosmetics available at the Ambasada Urody facilities.

3. For value-based Vouchers, redemption is allowed over one or more visits until the balance is exhausted.

4. If the selected service's value exceeds the Voucher value, the Client is required to pay the price difference.

5. Vouchers cannot be combined with promotions, discounts, or loyalty programs unless the terms of a specific promotion state otherwise.

6. A service Voucher can be converted - once - to a Voucher covering a different service or to a value-based Voucher, only with the consent of Ambasada Urody and according to the current rules of value conversion.

1. Appointments must be made in advance by contacting the chosen facility and informing them that payment will be made with a Voucher.

Contact Information:

• Clinic & SPA Wilanów
  ul. Hlonda 2, Warsaw
  Phone: 604 502 501, 22 253 23 23
  Email: wilanow@ambasadaurody.pl

• Clinic & SPA Wilcza
  ul. Wilcza 9a, Warsaw
  Phone: 606 909 009, 22 621 58 69
  Email: wilcza@ambasadaurody.pl

2. Appointments can also be made through the online form on the website: www.ambasadaurody.pl/kontakt.

1. If unable to attend a scheduled treatment, the Client must cancel it no later than 24 hours before the planned appointment.

2. Cancellations can be made:

   • by phone, calling the chosen facility during its working hours,

   • by email to the facility's address,

   • via the form on the website: www.ambasadaurody.pl/kontakt.

3. If an appointment is not canceled at least 24 hours before the planned time, Ambasada Urody considers the service as rendered. The value of the scheduled treatment is deducted from the Voucher, regardless of whether the Client actually used it.

4. In case of lateness exceeding 15 minutes, Ambasada Urody reserves the right to:

   • shorten the treatment to the remaining time in the schedule,

   • conduct the treatment to a limited extent,

   • consider the treatment as fully performed and deduct its value from the Voucher balance.

5. Any remaining unused funds on the Voucher can be used within its validity period.

1. The Voucher must be presented before the start of the treatment.

2. Vouchers are non-refundable and cannot be exchanged for cash.

3. Any unused value of the Voucher is not refunded.

4. In case of loss, damage, or theft of the Voucher, Ambasada Urody is not liable and does not issue duplicates.

1. These Regulations are an integral part of each Voucher.

2. The current version of the Regulations is available at the reception and on the website.

3. Matters not covered by these Regulations are subject to the relevant provisions of the Civil Code and the Consumer Rights Act of May 30, 2014.