Voucher Terms and Conditions

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1. A voucher is a document entitling its holder to use services and products offered by Ambasada Urody, in accordance with the value and scope indicated on the Voucher and the applicable price list.

2. The purchase and/or use of the Voucher implies acceptance of these Regulations.

3. Redeeming a Voucher (including by the gift recipient) constitutes acceptance of the terms set out in this Voucher Use Policy.

4. The full text of the Voucher Use Policy is available at www.ambasadaurody.pl/voucher-spa/regulamin and at the reception desks of Ambasada Urody.

1. Vouchers can be:

   • monetary - a specified monetary value to be used for services or products,

   • service-specific - covering specific treatments or treatment packages.

2. A voucher can be:

   • personalized - assigned to a specific person,

   • bearer - for use by the person presenting it.

3. Voucher validity period:

   • A Voucher for a single treatment or treatment package is valid for 3 full months from the end of the month of purchase.

   • A Voucher for a series of treatments is valid for 6 full months from the end of the month of purchase.

4. After the voucher expiration date, it becomes invalid, and any unused treatments are forfeited without the right to a refund or extension.

1. When exchanging a service voucher for a monetary voucher, the value of the monetary voucher is determined based on the actual amount paid by the Buyer, regardless of the promotional, standard, or catalog price of the service on the day of purchase.

2. The Voucher can be used for:

   • all services offered by Ambasada Urody, including treatments performed by a doctor,

   • purchase of cosmetics available at Ambasada Urody premises.

3. In the case of monetary vouchers, they can be redeemed during one or several visits until the balance is depleted.

4. If the selected service's value exceeds the voucher's value, the Client is required to pay the price difference.

5. Vouchers cannot be combined with promotions, discounts, or loyalty programs unless the terms of a particular promotion specify otherwise.

6. A service voucher can be exchanged - once - for a voucher covering another service or a monetary voucher, only with the consent of Ambasada Urody and according to the current value conversion rules.

1. Appointments must be scheduled in advance by contacting the chosen facility and informing them that payment will be made using a Voucher.

Contact details:

• Clinic & SPA Wilanów
  ul. Hlonda 2, Warsaw
  phone: 604 502 501, 22 253 23 23
  e-mail: wilanow@ambasadaurody.pl

• Clinic & SPA Wilcza
  ul. Wilcza 9a, Warsaw
  phone: 606 909 009, 22 621 58 69
  e-mail: wilcza@ambasadaurody.pl

2. Appointments can also be made through an online form on the website: www.ambasadaurody.pl/kontakt.

1. If unable to attend a scheduled treatment, the Client must cancel it no later than 24 hours before the planned appointment.

2. Cancellations can be made:

   • by phone, by calling the chosen facility during its working hours,

   • by email to the facility's address,

   • through a form on the website: www.ambasadaurody.pl/kontakt.

3. If an appointment is not canceled at least 24 hours before the scheduled time, Ambasada Urody considers the service as completed. The value of the planned treatment is deducted from the Voucher, regardless of whether the Client actually used it.

4. In case of lateness exceeding 15 minutes, Ambasada Urody reserves the right to:

   • shorten the treatment to fit the remaining time in the schedule,

   • conduct the treatment in a limited scope,

   • consider the treatment as fully completed and deduct its value from the Voucher balance.

5. Remaining unused funds on the Voucher can be used within its validity period.

1. The Voucher must be presented before the start of the treatment.

2. Vouchers are not refundable or exchangeable for cash.

3. The unused value of the Voucher is not refunded.

4. In case of loss, damage, or theft of the Voucher, Ambasada Urody is not liable and does not issue duplicates.

1. These Regulations are an integral part of each Voucher.

2. The current version of the Regulations is available at the reception and on the Ambasada Urody website.

3. Voucher redemption is subject to appointment availability, specialists, and facility resources. Purchasing a Voucher does not guarantee availability of an appointment on the chosen day or time.

4. In case of discrepancies between marketing information (including descriptions on the website, promotional graphics, social media, and verbal communication from employees) and the content of these Regulations, the content of the Regulations is binding.

5. The rules for using the Voucher are subject to an interpretation consistent with the literal wording of these Regulations. It is not permissible to apply an interpretation that extends to situations or services not indicated in the Regulations.

6. Matters not covered by these Regulations are governed by the relevant provisions of the Civil Code and the Consumer Rights Act of May 30, 2014.

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1. This regulation defines the rules for purchasing and delivering Vouchers offered by Ambasada Urody Sp. z o.o.

2. The seller is:
   Ambasada Urody Sp. z o.o.,
   with its headquarters at ul. Wilcza 9A, 00-538 Warsaw,
   registered in the register of entrepreneurs of the National Court Register under KRS number: 0000175171,
   NIP: 526-278-94-74, REGON: 015763025,

3. A Voucher constitutes a document entitling the holder to avail of services or purchase products as specified within its content.

4. The terms and conditions for using Vouchers, specifying the rules for service delivery, are available as a separate document.

5. Placing an order signifies the acceptance of these Regulations and the Voucher Usage Regulations by the Buyer.

6. The full content of both Regulations is available on the website www.ambasadaurody.pl/voucher-spa/regulamin and at the reception of Ambasada Urody.

1. The Voucher is available in the following forms:
   a) electronic (eVoucher) – delivered in PDF format to the email address provided by the Buyer,
   b) paper – prepared in elegant packaging, available for personal pickup or delivery.

1. The Voucher may be of the following nature:
   a) monetary – with a specified nominal value to be used for services or products available in the offer of Ambasada Urody Clinic & Spa,
   b) service – covering specific treatments, packages, or series of treatments indicated in the current offer.

2. The Voucher can be issued as:
   a) personalized – assigned to the person indicated by the Buyer,
   b) bearer – redeemable by any person presenting the Voucher.

1. The Voucher can be purchased:
   a) in person – at the premises of Ambasada Urody, without incurring additional fees,
   b) remotely – via the order form available on the website: www.ambasadaurody.pl/voucher-spa/zamow

2. In the case of remote purchase, the Buyer is required to provide complete and accurate data necessary to process the order.

1. Available payment methods:
   a) cash or payment card – for in-person purchases,
   b) bank transfer or electronic payments (e.g., BLIK, fast transfer, card) – for remote purchases, provided that such a method has been made available by the Seller.

2. The condition for proceeding with the order is the prior booking of funds on the bank account of Ambasada Urody.

3. In the case of purchasing a Voucher as part of periodic promotions (including time-limited discounts, special actions, and limited offers), payment must be made during the promotion period. Failure to pay during this time results in the forfeiture of the right to use the promotional price.

4. An order for which payment has not been made within the time specified for the given offer does not constitute a binding agreement and is automatically canceled.

5. All transactions conducted via the Ambasada Urody website are settled in Polish currency (PLN).

1. The delivery of the Voucher is executed as follows:
   a) eVoucher – sent free of charge via electronic means to the Buyer's email address promptly after booking the payment,
   b) paper Voucher – can be delivered:
   – by standard courier (cost: 20 PLN; next business day delivery for orders placed by 14:00),
   – by express courier (cost: 40 PLN; same-day delivery for orders placed by 12:00),
   – by registered mail or to a parcel locker – under conditions individually agreed upon,
   – through personal pickup at the facility during its operating hours.

1. The shipment of the Voucher is made only after receiving full payment.

2. The Buyer is responsible for the accuracy and completeness of the address data provided in the order.

3. Ambasada Urody reserves the right to refuse to fulfill the order in the event of:
   a) failure to book the payment within the specified period,
   b) providing incomplete or incorrect data preventing the execution of the order.

1. The Buyer has the right to submit a complaint regarding the purchase or delivery of the Voucher, especially in the case of technical errors, incorrect eVoucher functioning, incorrect data, or delivery issues.

2. Complaints should be submitted:
   a) electronically to the email address: powiadomienia@ambasadaurody.pl,
   b) in writing – to the correspondence address of Ambasada Urody indicated on the website.

3. The complaint should contain data enabling the identification of the order and a description of the reported inaccuracies.

4. Ambasada Urody considers the complaint within 14 calendar days from its receipt.

5. The response to the complaint will be provided in a manner corresponding to the method of submission, unless the Buyer indicates another form.

6. If the complaint is acknowledged, resulting in the need for a refund, the refund is made within 14 calendar days from the date of informing the Buyer of the positive consideration of the complaint, using the same payment method used for the original transaction, unless the Buyer explicitly agrees to another form of refund.

§9. Right of Withdrawal from Online Purchase Agreement

1. In the case of purchasing a Voucher remotely (online), the consumer Buyer has the right to withdraw from the agreement within 14 days of the purchase date, without providing a reason and without incurring costs.

2. The right of withdrawal applies only to the Buyer who concluded the sales agreement for the Voucher remotely. This right does not apply to the gifted person or the person redeeming the Voucher.

3. The right of withdrawal expires if the Voucher is commenced before the 14-day period expires, particularly in the form of performing the treatment wholly or partially or utilizing part of the monetary Voucher value — even when the Voucher is used by the gifted person.

4. The commencement of the Voucher, as mentioned in paragraph 3, is equivalent to consenting to perform the service before the withdrawal period expires and results in the loss of the right of withdrawal by the Buyer.

5. To exercise the right of withdrawal, the Buyer should submit an unequivocal statement of withdrawal electronically to the address: powiadomienia@ambasadaurody.pl or in writing to the headquarters address of Ambasada Urody.

6. After successful withdrawal from the agreement, Ambasada Urody will refund the price paid for the Voucher no later than 14 days from the receipt of the statement, provided that the Voucher has not been used wholly or partially.

§10. Technical Requirements

To access the Ambasada Urody offer available via the website, the following is required:

• having a device with Internet access,
• using the latest version of a web browser supporting the SSL protocol,
• having an active email address,
• for online payments – access to electronic banking or a payment card enabling electronic payment.

Ambasada Urody is not responsible for technical problems resulting from non-compliance with the above conditions on the Buyer's side.